Managed Services

Beyond building or migrating your internal or external community, we’re here to help you manage it throughout its lifetime, with as much or as little help as your organization needs to ensure success.

Implementation isn’t the end of the journey.

We know that GoLive doesn’t mean the project is over. You need help ensuring adoption across the organization, training employees, and getting support and updates managed throughout your community’s lifetime. We provide a team of experts to manage all the services you need, all without micromanaging, for internal or external communities across multiple platforms..

I can’t say enough great things about Paladin. We were new to Salesforce and we were stuck on launching a new community portal. The team at Salesforce recommended Paladin and they parachuted in to save the day. Our new community cloud system is up and running and our customers love it. The entire team is amazing, patient and understood our business needs. It’s like they have always worked for us. I will recommend Paladin to all my colleagues as we expand Salesforce throughout our organization.”

Court Passant

Vice President, Affiliate Marketing, CBS Affiliate Relations and CBS Television Networks Distribution, CBS

Managed Services Process & Workflow 

For each of our Services, we have customized processes and workflows to fit every customers unique needs. We guarantee satisfaction from the planning process, to the end product. Here is what you can expect from Managed Services.

Expertise
Our dedicated team of experts will provide support past your golive date to help ensure your community is running as intended and as you need it. We have certified experts across platforms to provide as much or as little help as you require to deliver services to your end-users.
Agility
Attention to detail and lack of bloat let us adjust to your needs and service demands as they arise. We avoid unnecessary bureaucracy to allow us to pivot as needed. Our service process is consistent and predictable, allowing you to accurately predict costs over time as well.
Process Improvement
With best practices under our belt, we have systems in place to continually improve our services to you, including efficiently managing requests, quickly escalating issues, and adjusting to the unexpected.
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Clarity

Throughout our managed services, we provide clear and direct communication, from start to finish, so you know what to expect. We give you clear paths of escalation so you can ensure problems are handled by the right people quickly.

Let’s Work Together

If you’re ready to move forward on your journey to the internal or external community your organization needs, whether it be building a new one or migrating an existing one to a new platform, get in touch via this form and one of our experts will get back to you shortly.