Change Management

Let our change management experts work with your employees to ensure changes to process, technologies, or systems are managed properly to ensure success at your organization and for your community. 

Things are gonna' change.

If there’s one certainty in business, it’s change. And the people at your organization are what will make those changes successful. At Paladin Group, our experts are prepared to help your organization manage that change, with as much or as little support as you need, with a people-centered approach and best practices earned from thousands of hours of experience.

Strategy

Equipped with in-depth experience from dozens of implementations, we use tried-and-true best practices. At the same time, we never approach any project from a one-size-fits all perspective, and will gather information on the nuances that will make your changes stick in your organization. The end result is a change management strategy that will work for your team.

Implementation

Throughout your community implementation, change management is an important part of ensuring a return on investment. Our expert team will help determine readiness among stakeholders, define impacts, and pivot to ensure adoption across the board as necessary. We can also help with real-time documentation to gain feedback.

Adoption

Based on our exploration of your company combined with our best practices, our change management team can help you devise processes and procedures that will help your team ease into the new system without any hitches. We minimize downtime, help implement training, and stay agile to ensure adoption is successful throughout your organization.

Futureproofing

Change is an ongoing part of business growth, and we help you map out how your community will grow with your organization. Our in-depth planning and direction-setting help ensure a successful strategy beyond the here-and-now and into the future, with goals for expansion and add-ons, as well as custom development as your community changes.

“I can’t say enough great things about Paladin. We were new to Salesforce and we were stuck on launching a new community portal. The team at Salesforce recommended Paladin and they parachuted in to save the day. Our new community cloud system is up and running and our customers love it. The entire team is amazing, patient and understood our business needs. It’s like they have always worked for us. I will recommend Paladin to all my colleagues as we expand Salesforce throughout our organization.”

— Court Passant, Vice President, Affiliate Marketing, CBS Affiliate Relations and CBS Television Networks Distribution

Need Change Management?

If you’re ready for Paladin to help manage the changes your organization will face in your new community, get in touch via the form and one of our experts will get back to you soon.