Coveo uses intelligent search and AI technologies to personalize every digital experience for customers, partners, dealers, and employees. Coveo unifies content and applies machine learning to deliver relevant information and recommendations across every interaction — making websites, e-commerce, self-service sites, contact centers and intranets effortless, efficient and content-rich.
We wanted to partner with the best solutions available. We chose to partner with Coveo for the following reasons:
Today's most successful online communities think in terms of context, not content. Having a search bar thrown in the corner of your community is not enough. Coveo's artificial intelligence brings relevance to every interaction customers, partners, and employees have with organization.
It doesn't matter how good your content is, if it can't be found. Coveo allows companies to connect to multiple external sources and pull it all into a single location. All of this data is then indexed and personalized results are offered based on Coveo's machine learning.
Coveo's solution offers advanced analytics, including the ability to see search terms and tie that data back to which content piece offered the correct solution. It's easy to think about the data you have, Coveo allows you to see the data you're still missing.