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Paladin Group Ramps Up Hiring

The Paladin Group has been adding to its ranks in recent months, including new members of the senior leadership team, as well as development and sales professionals. Ted Hopton joins Paladin as Vice President of the Internal Community Practice, tasked with building an...

4 Ideas for a Successful Customer Community Launch

A Customer Community is a necessary investment for brands in our current digital world. As peer reviews and customer voices take over brand identity in the digital space, it’s important for brands to create places where the organization can respond directly to...

6 Key Principles To Build an Engaged Customer Community

Building a Customer Community takes time, money, and effort, all for one purpose: customer engagement. And it doesn’t matter which platform you select -- Jive, Lithium, or (my personal favorite), Salesforce Community Cloud -- the “if you build it, they will come”...

A Farewell to Wes Goldstein

Paladin Group bid a sad farewell to Wes Goldstein, Vice President of Client Engagement, on Friday, April 6, 2018. Wes is leaving Paladin to build a new product services team at Classy.org, and we are excited to see where his new role will lead him. Wes joined Paladin...

3 Ways You’re Setting Your Partner Community Up for Failure

Partner communities are an extremely important part of business today. Allowing partners to find relevant content in a self-service manner saves time and effort for everyone, but not all partner communities are created equal. Plenty of enterprises mess up their...

How Millennials Are Changing Product Support

Millennials are the first generation that have always been connected to technology and the internet - they are “always on.” With access to multiple Web-enabled devices, both at home and on the go, they are the power users of the Internet. We are on the cusp of a...

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