Services ~ Managed Services

Managed Services

Beyond building or migrating your internal or external community, we’re here to help you manage it throughout its lifetime, with as much or as little help as your organization needs to ensure success.

Implementation isn’t the end of the journey.

We know that GoLive doesn’t mean the project is over. You need help ensuring adoption across the organization, training employees, and getting support and updates managed throughout your community’s lifetime. We provide a team of experts to manage all the services you need, all without micromanaging, for internal or external communities across multiple platforms.

Expertise

Our dedicated team of experts will provide support past your golive date to help ensure your community is running as intended and as you need it. We have certified experts across platforms to provide as much or as little help as you require to deliver services to your end-users.

Agility

Attention to detail and lack of bloat let us adjust to your needs and service demands as they arise. We avoid unnecessary bureaucracy to allow us to pivot as needed. Our service process is consistent and predictable, allowing you to accurately predict costs over time as well.

Process Improvement

With best practices under our belt, we have systems in place to continually improve our services to you, including efficiently managing requests, quickly escalating issues, and adjusting to the unexpected.

Clarity

Throughout our managed services, we provide clear and direct communication, from start to finish, so you know what to expect. We give you clear paths of escalation so you can ensure problems are handled by the right people quickly.

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