Headquartered in Silicon Valley USA, FICO™ (NYSE:FICO) is a leading analytics software company, helping businesses in 80+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction.
- San Jose, California
- Computer Software
FICO Suffered from these Pain Points.
FICO’s motivation for migrating from Jive to Salesforce for their public facing community was initiated by Jive being acquired by Aurea and the subsequent sale to Lithium. The future of Jive X was uncertain. FICO’s Jive licenses were expiring in 2018 and it was the ideal time to migrate to a new platform.
FICO selected Salesforce Community to replace their existing Jive X community based on the functionality and ease of expansion. FICO chose Paladin as the implementation partner based on historical relationship working on Jive internal and Jive external instances. In addition, Paladin provided a roadmap of growth and expansion of the Community Platform for documentation and license provisioning.
Paladin migrated users and content from Jive X to a Salesforce community, including integration with OKTA SSO.
Paladin was able to leverage Salesforce’s native applications, including the Lightning Napili template, chat groups, community pages, and navigational topics to transfer the old community into the new platform.
In order to create the look-and-feel that would allow users to feel comfortable, Paladin built custom components for the new community, including wiki, blog, YouTube video, and Twitter components. They also built custom tiered connected groups and multi-group approval logic.
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