FICO Case Study
San Jose, California
FICO Suffered from these Pain Points.
With so much sensitive customer data, security is a top concern for FICO. Unfortunately, with the older system they used, maintaining security was difficult and costly.
Jive’s acquisition by Aurea and subsequent sale to Lithium meant FICO was uncertain of the future of their existing community platform. With their license expiring in June 2018, they needed to decide on a new platform and migrate quickly.
After years on the Jive platform, many of the components that FICO employees had come to rely on might not translate to other platforms. They needed assurance that the new community would look and feel just like their old one.
In order for the new platform to work, FICO’s employees needed to find it easy to use and similar enough to their old platform to make adoption quick and painless.
Paladin migrated users and content from Jive X to a Salesforce community, including integration with OKTA SSO.
Paladin was able to leverage Salesforce’s native applications, including the Lightning Napili template, chat groups, community pages, and navigational topics to transfer the old community into the new platform.
In order to create the look-and-feel that would allow users to feel comfortable, Paladin built custom components for the new community, including wiki, blog, YouTube video, and Twitter components. They also built custom tiered connected groups and multi-group approval logic.
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